Meet The Team
Nick has 28 years’ experience in designing, developing and delivering great client solutions and keynotes. An early management career in travel related financial service and a grounding in Psychology combined with corporate management experience gives him a full appreciation of the context within which people and organisation development takes place. He has a track record of long term successful projects on national and international level.
- Brand & Customer Experience Development
- Leadership and Coaching
- Interpersonal and Communication Skills
- Managing and Leading Change
- Strategic Change Management
- Presentation Skills
- Influencing Skills
- Building Super Teams
- Train the Trainer/Internal Champion
- Strategic Facilitation
- Keynote Speaking
- Performance Management
- Personal Productivity
- Organisational Vision & Values Implementation
He is co-author of the marketing text “Brand Alchemy” – 2007, Blackhall Publishing.
5 year fast track management career at American Express Europe included launching a customer service culture change programme and developing and delivering a management curriculum of 8 programmes across 22 markets through local trainers – winning Amex management award of excellence.
Some clients include – American Express Community Stadium/Elite Performance Centre, Moore Stephens, Eastbourne Borough Council, BSkyB, Glasgow Housing, (with TMI) Microsoft, British Airways, Toyota Europe, Japan/Global & USA, QinetiQ, SITA/Equant (Global), HSBC, CSFB, Bally, BT.
Nick is based in the UK, and is an avid Brighton and Hove Albion Football fan. His lifelong interest in performing arts production has seen his work as performer, writer and director appear on national TV and his company’s festival productions win a range of premier press awards and reviews year on year. He swims, walks and enjoys the Brighton coffee bar scene…when he has time.
Sophia George has extensive experience in production of events both in the corporate world and the world of theatre.
She studied opera at the Royal College of Music where she gained a degree in music and completed her postgraduate studies at the Royal Academy of Music. She went on to work as a professional actress and singer in the London’s West-End, under her stage name of Sophia Wylie, performing in shows such a ‘Phantom of The Opera’.
Sophia began her career in the corporate world when she worked for Temenos for two years travelling across Europe and managing a million dollar pipeline. She enjoyed working in this environment and decided that she would focus on creative corporate training and development.
Some clients include: American Express Community Stadium/Elite Performance Centre, Eastbourne Borough Council, Southern Water, TMI, A Leading National Retailer, Vision Call.
Her experience in production, winning several awards, theatre and performing, alongside her years working in the corporate world enable her to very competently project manage theatre and corporate training. She confidently and consistently delivers to the client a project that is both focused on their deliverables but also imaginative, creative and inspiring.
Sophie Dearlove is a qualified training facilitator as well as an experienced professional actor and role play specialist. She has extensive experience in this field working as a sales trainer and management coach for The Carphone Warehouse for 4 years. She has been very busy working with our client ‘Brighton and Hove Albion Football Club’ and is a key member of the team.
Some clients include: American Express Community Stadium/Elite Performance Centre, Eastbourne Borough Council, Vision Call.
Sophie gained a BA Hons in Drama, Theatre and Television studies. This course offered many opportunities to use drama and documentary on both a commercial and community level and also enabled her to gain experience working with a diverse mix of people. Sophie has worked as a professional actress for several years doing a variety of stage, radio, television and corporate work. She has also designed and facilitated a number of workshops for the deaf community and for young people.
What makes people tick – whether it be customers, colleagues or corporates, is what excites Maria.
Her roots lie in the Amusement business (Funfairs, Bingo and Amusement Arcades) which means that she has Customer Experience (and generating revenue) in her DNA. For over 25 years she has worked with clients with one thing in common – they’re serious about getting every staff member to understand their role in delivering an amazing customer experience. This has taken her back to her roots in Yorkshire with Harry Ramsden’s to help bridge a north/south divide post acquisition; to foreign shores with Cunard for a crew makeover after a ship re-fit and to The Bahamas and The Atlantis Resort to work with their managers to coach their teams to consistently deliver excellent customer service. Other projects Maria has worked with have been British Airways and working with senior cabin crew to deliver premium service in First and Business class and Eurostar (TMI) to add value at every point in the customer journey after the competitive threat posed by deregulation of the Channel Tunnel. Most recently she has worked with the ethos-led engagement programme at Brighton & Hove Albion’s American Express Elite Performance Centre.
This change, leadership development & customer experience programme has been running since the club were at their old venue Withdean in 2010, moving to the ‘Amex’ in 2011 – and has seen this modern sporting and events venue achieve record increases in revenue/attendance and numerous awards for customer experience and performance – as well the ‘Team Brighton’ programme winning the first ever triple Gold Award with the National Training Journal in December 2012.
“360 Degree Vision is our training and development partner. They worked with us to clarify and communicate our customer experience strategy and are developing our people and their teams to deliver it. They did a great job in helping us achieve a very high level of performance in a very short time.”
Martin Perry, CEO and now Executive Director, Brighton & Hove Albion FC and The Community Stadium Ltd
Sophie has 20 years experience in designing, planning and implementing complex change projects in a wide range of organisations. She has worked as a project manager, a trainer, a director and a consultant. She started her career as an Occupational Therapist in the NHS.
Sophie is a highly experienced coach and facilitator and has a successful track record, helping individuals and organisations to develop and thrive.
She is a practitioner in a wide range of psychometric tools and has a number of post-graduate qualifications.
Sophie provides coaching, mentoring, facilitation and training to support individuals, groups and organisations with:
- Building Trust
- Personal and team development
- Leadership development
- Decision making
- Change management
- Career development
- Assessment for selection (recruitment)
- Conflict resolution
- Stress management
Sophie starts with the premise that the greatest success is achieved through people.
Clients have said about Sophie:
“Sophie stands out from the crowd due to her enthusiasm for the process and the clear and supportive way that she coaches her clients” – Mark Hewitt, CEO
I would be very happy to recommend Sophie. Her sunny manner and obvious expertise is a great combination”- Neil Burston, Product Manager
From the outset Sophie struck me as a professional, conscientious and warm individual with a clear passion for working with people. She speaks with enthusiasm about her work and engenders trust readily with those she meets – Sian Jones, OPP Ltd
“Sophie is a most charming individual who brings the perfect mix of creative problem solving and determination to deliver complex projects involving professionals from a wide variety of backgrounds. Sophie has a particular skill in being an excellent communicator and, being naturally curious, is fantastic at facilitating events which seek to explore the ideas of others. Sophie is a joy to work with and respected by everyone she comes into contact with” – Rod Booth, Consultant
“Sophie displayed a rare “gentle” touch in helping us manage change and encouraging new ways of working. She has excellent management, negotiating and mediation skills. I have no hesitation in recommending Sophie as a thoroughly professional and highly personable individual” – Dr T J MacCallum, GP, Stroud
“Sophie is a very successful facilitator and is the only person I know who could make a leopard change its spots!! She is easy and friendly to work with – what more could you want?!”- Dr Adrian Hunnisett, Practice Manager, Cirencester
Sophie is based in the UK and has a love of scuba diving in sunnier climes! She is a keen swimmer, enjoys triathlons, her allotment, her animals and of course her four children.
Julian H McDowell
Julian H McDowell is a Sussex based Actor who works in Theatre, Television and Film.
Julian also has enjoyed over twenty years experience in hospitality and service focussed companies including Adia UK where he contributed to the writing and implementation of a three modular training course covering induction, sales and marketing, business strategy and administration. The course was accredited by the Institute of Sales and Marketing Management of which he is a member..
Julian is Principal of a weekend Performing Arts Academy with over 50 students in the age range 6 -17 years providing tuition in Drama, Musical Theatre and Film &TV. He also oversees the day to day running and development of a two day a week Social Centre for the over 55s providing a range of activities and a catering operation.